A $93 clog special ended in a $700,000 settlement
What your ad promises, your tech has to deliver.
A twice-weekly read for Iowa shops that work with their hands. Phones, pricing, code changes, and the jobs that quietly walk away. No pitch, no jargon — just what actually moves money in a trades business, written by one guy in Boone who talks to owners all week.
What your ad promises, your tech has to deliver.
Most trades shops don't have anyone else to answer it.
Google won't carry your old numbers into Google Ads.
It rings after you've clocked out, and that caller can't wait.
Every truck you roll costs more this fall.
Every fix leaned on someone being there.
Twenty seconds on the line during business hours is enough.
You saw the call, you meant to return it, and you did, at 6. By then the homeowner had booked whoever answered at 2, and you never heard a word about it.
Trane's first cold-climate heat pump for homes keeps full heat at 5°F. Most contractors using AI still don't trust it. Construction layoffs hit a record low, and Iowa heating help.
You don't need a twelve-slide deck to explain what protects your phone. One sentence covers it, and the homeowner on the other end only needs that sentence to be true.
A2L changeouts punish bad airflow and charge habits, construction unemployment hit a record-low 3.1%, and storm contracts that wait on the carrier are getting riskier.
Mondays, something you can use. Wednesdays, the longer story. Written for shops in Boone, Ames, Des Moines and every town on Highway 30.
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I'm Wayne Turner. I live in Boone and I spend my weeks talking to owners about one unglamorous thing: what happens to the phone when everybody's on a job.
I write this because the answer is almost always worse than owners think, and because nobody sends a trades shop a straight explanation of a code change or a price move without trying to sell them something in the same breath.
If you run a shop in Iowa and want to be a source rather than a subscriber, reply to any issue. I answer my own email.